Take a look at our FAQs below:

• Do I have to be a member to open an account?
• How much do I need to deposit to open an account?
• How do I make deposits to my account?
• How do I make withdrawals from my account?
• What happens when my term deposit matures?
• How often will I receive information on my account?

Do I have to be a member to open an account?

The Credit Union is a mutual financial services organisation and as such is owned by its members, each one of whom is a shareholder. Part of the account-opening process is to open an account.

How much do I need to deposit to open an account?

You can open an account with as little as $1.

How do I make deposits to my account?

You can arrange to make deposits to your account by:

• direct credit of payroll or other income;
• transfer from another savings or transaction account;
• Internet or telephone banking transfer;
• over the counter at any branch of Credit Union Credit Union; or
• with your Redicard at any branch of Australia Post which has a Bank@Post facility.

How do I make withdrawals from my account?

Withdrawals cannot be made until the Term Deposit has matured. At maturity you will receive a letter advising that your term deposit will soon be due to mature, if you do not wish to change anything, your term deposit will automatically roll over for re-investment. If you wish to make any changes, you can do so up 10 working days after maturity, changes can be made in branch or by completing a Fixed Term Deposit Maturity Advice Form.

What happens when my term deposit matures?

You will receive a letter advising that your term deposit will soon be due to mature, if you do not wish to change anything, your term deposit will automatically roll over for re-investment. If you wish to make any changes, you can do so up 10 working days after maturity, changes can be made in branch or by completing a Fixed Term Deposit Maturity Advice Form.

How often will I receive information on my account?

Statements are issued six monthly or as requested.

Account Balances are available through our Internet and telephone banking services and Statements are available through our internet banking service.

Questions?

If you have any questions, please contact us.